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Amex Walmart+ credit not showing up

Paying for Walmart+ with your Amex Platinum or Business Gold card but not getting the monthly credit? The plan type and the card Walmart has on file are the usual causes.

By Quy Dinh · Checked Oct 25, 2026

How it works

The Platinum (including the Schwab and Morgan Stanley versions) and the Business Gold card cover one monthly Walmart+ membership: up to $12.95 plus tax back each month.

There's no Amex enrollment. You join the monthly Walmart+ plan and pay with any card on your Amex account.

It's one credit per card account per month, for the first Walmart+ membership charge Amex processes that month.

Only the monthly plan counts. Annual Walmart+ memberships get no credit.

What it looks like when it works

  • Each month, a Walmart+ membership charge followed by a credit for the same amount, tax included.
  • On Platinum cards, cardholders report the credit reads 'Platinum Walmart+ Credit'. Some bank feeds and budgeting apps shorten it to just Walmart.

How long it takes

Usually within a few days of the monthly charge. Amex says it can take up to 6-8 weeks.

Why it didn’t post

1. You're on the annual Walmart+ plan

Switch to the monthly plan at least one day before your annual renewal date. If the annual plan already renewed, that fee won't be credited.

2. Walmart is charging a different card

In your Walmart account, make a card on your Platinum or Business Gold account the Walmart+ payment method. If your card was replaced or expired, update the number there.

3. You're still in a free trial

The credit pays back a membership fee charged to the card, so a free month has nothing to credit. It starts with the first paid month.

4. Two Walmart+ charges landed in the same month

Amex credits only the first Walmart+ membership charge it processes each month, and only one per account, even if another card on the account was charged.

5. You added a Plus Up or have Walmart Business+

Plus Ups (such as Walmart InHome) and Walmart Business+ don't count. Only the regular monthly Walmart+ fee is covered.

6. You paid through a third party or a digital wallet

Amex says it may not recognize charges made through a third party or an electronic wallet. Put the card itself on file with Walmart.

7. The account was past due or you switched cards

A credit may not post if the account is past due or closed when it's due, or if you moved to a different card before Walmart sent the charge.

What doesn’t count

  • Annual Walmart+ memberships
  • Plus Ups such as Walmart InHome
  • Walmart Business+ memberships
  • A second Walmart+ membership charge on the same account in the same month
  • Free trial months (no fee is charged)
  • Regular Walmart shopping (only the membership fee is covered)

Still missing? Do this

  1. In your Walmart account, check that the plan is monthly and the payment card is on your Amex account.
  2. Find the Walmart+ charge on your Amex statement and note its date and amount.
  3. Give it a week; Amex allows up to 6-8 weeks.
  4. Still nothing after 8 weeks? Call the number on the back of your card or use chat and ask about the Walmart+ membership credit for that charge.

Cards with this credit

  • Amex Platinum American Express
  • Platinum for Charles Schwab Charles Schwab · American Express
    Same Walmart+ credit and rules as the standard Platinum.
  • Platinum for Morgan Stanley Morgan Stanley · American Express
    Same Walmart+ credit and rules as the standard Platinum.
  • Amex Business Gold American Express
    Employee cards can pay too. Walmart Business+ doesn't count even on this business card; it has to be a regular monthly Walmart+ membership.

Questions people ask

Does it work with the annual plan?

No. Switch to monthly at least a day before your annual renewal to start getting it.

Does the credit cover tax?

Yes, up to $12.95 plus applicable tax each month.

Do I need to enroll with Amex?

No. Paying for a monthly Walmart+ membership with a card on the account is enough.

Can an additional or employee card pay?

Yes. Additional Platinum cards and Business Gold employee cards count, but the account still gets one credit a month, paid to the Basic Card Member.

Check a whole statement at once. Premium Finance, our free app, reads the statement PDF or CSV you download from your bank (on your phone, nothing is uploaded) and shows which credits posted, then reminds you before the rest run out. Open the app or try it with a sample wallet.

From the bank’s and partner’s own terms and help pages, checked Oct 25, 2026. Benefits change; the bank’s current terms decide. Spot something out of date? Tell us.

Editorial note: Our opinions alone, not reviewed or approved by any bank, card issuer, airline or hotel. Accurate as of the date shown; offers change, so check the issuer’s site before you apply.